ACADEMY CERTIFICATION - from on-site training to webinars to e-learning...

Initially transformed on-site training to a blend of telephone consultation, synchronous webinars, and on-site training, which dramatically reduced expenses and increased efficiencies.  Later, we moved training content to movies, online documentation, and a collection of articles in our knowledge base.
Took one-on-one consultative projects and 'flipped' the work back to the clients, using online documentation, shared spreadsheets for data transformations, and data import validation.  Developed an industry-first certification process for on-boarding of new clients, new staff, and new users through an online educational Academy, with automatically provisioned certification process.
Access to the online training Academy movies and certification exams was given to both internal staff and over 500 organizations across North America, amassing over 100,000 end users.  The yearly completion rate for certified IRM Users was approximately 95%, and the advanced IRM Administrator certification rate was approximately 85% per year.