BUSINESS AND ACCOUNTING COURSES - from traditional to blended delivery...

Working with five locations in Calgary and 30 locations across Canada, we formed small groups of Project Champions to add online and e-learning components to various one-year business programs.  With an array of diploma-level courses, including Accounting, Business Administration, and Management, transitioned course delivery from traditional classroom to a blend of both traditional classroom and online learning.
Course delivery included flexible scheduling for mornings or afternoons, five-days per week, with approximately 30-weeks required for full completion of diploma courses.  Traditional classroom lectures were provided optional online activities, MyLabs exercises, and online quizzes, in addition to in-person proctored exams and group projects.
I also served as LMS Champion and Scheduler to move course delivery away from paper textbooks to the use of online e-Textbooks, LMS Course Outlines, and integration with Apple iPad devices.  In the span of 300-days, over 90% of training programs were successfully transitioned into a fully online resource environment, and maintained compliance with provincial legislation.
Overall, our e-learning developments connected with over 3,000 students per year in the Alberta region, and thousands more across the nation. In Calgary, we also developed on-site group networking activities and work simulations: we partnered students with real-world business partners and developed training projects to showcase their work to local organizations.  Yearly, four out of five students gain employment in their field of interest immediately upon completing their training and program requirements.

COMPUTER SUPPORT TECHNICIAN - online learning with proctored exams...

Provisioned several cohorts of students to participate in a one-year diploma program to achieve certification as Computer Support Technicians.  Our training programs were designed to maintain compliance with North American standards for the industry, along with provincial legislation requirements.  Students progressed synchronously through each module, booked at two-week intervals, with flexibility to work at their own pace within each module; work could be done on-site with in-person guidance, or remotely with telephone or email support.
Scheduled meetings allowed for in-class lectures, group work, and hands-on work project activities.  Additional consultative support was delivered according to individual requests.  All students graduated with over 85% academic success rates, and garnered full time employment in their field of interest. 

PROFESSIONAL INSTRUCTOR EDUCATION - from content experts to Instructors...

Across Canada, we hired content experts to teach an array of courses selected from a library of approximately 1,000 topics. For content experts without formal Instructor training, we created "train-the-trainer" courses by implementing Professional Instructor Education (PIE). PIE was a collection of asynchronous online courses tied with online certification exams that could be completed on an individual basis. Once a specified number of online courses activities were completed, including multiple choice quizzes, games, and short answer responses, an individual was provided with an online certificate of completion from PIE.

The collection of PIE courses were offered to over 500 staff, with a 100% adoption rate.  Completion rates after a semi-annual assessment for the Alberta region was approximately 85% for staff instructors.

E-LEARNING - Philosophy of whether to design a new program, and how to manage development...

Why does an e-learning course deserve to exist?
http://www.youtube.com/watch?v=Mj5M4KCfTwo

How to manage the development of a new course
in seven easy steps.
http://www.youtube.com/watch?v=WURExEwxU2M

ACADEMY CERTIFICATION - from on-site training to webinars to e-learning...

Initially transformed on-site training to a blend of telephone consultation, synchronous webinars, and on-site training, which dramatically reduced expenses and increased efficiencies.  Later, we moved training content to movies, online documentation, and a collection of articles in our knowledge base.
Took one-on-one consultative projects and 'flipped' the work back to the clients, using online documentation, shared spreadsheets for data transformations, and data import validation.  Developed an industry-first certification process for on-boarding of new clients, new staff, and new users through an online educational Academy, with automatically provisioned certification process.
Access to the online training Academy movies and certification exams was given to both internal staff and over 500 organizations across North America, amassing over 100,000 end users.  The yearly completion rate for certified IRM Users was approximately 95%, and the advanced IRM Administrator certification rate was approximately 85% per year.