Quote from a fellow named MYSTICO in Moore's Terra Obscura:
"They were drowning in data, but almost bereft of knowledge....and of wisdom they knew nothing."
This definitely describes the plethora of web-based opportunities available in "the cloud" of information available nowadays.
The data that was previously stored in hard drives is now "in the cloud," which poses a different set of security challenges; improving security of web-based software is the cost - the benefit of having data available anywhere / anytime.
Alluding to the above quote, the data stream ("knowledge") flowing to your browser is only as safe as the standard features ("wisdom") implemented by the vendor.
What are some of the features that might be important? Think about the following:
SECURE: It's brilliant that many of the free vendors are including HTTPS options for their software applications - Gmail is one popular example. Though it may slow-down the performance of retrieving the data, security is crucial for some people's information, which might include CRM data, financial details, and communication logs.
Let's follow Gmail's example and at least have the option available, eh?
SHARE: The application ought to be open and usable by other applications, through a current API / online standard format. It's messy out there with all of the different options running around, so making data available to standard online tools is essential.
For instance,
integration with iCal/Outlook calendars,
strong searchability,
and comma-delimited import/exportability is nice, isn't it?
STABILITY: Free is great, but what happens if the vendor gets subsumed by another vendor, or simply closes business forever? If you examine the Legal Agreement that most people click-past, most free vendors simply state that "if we close our doors, your data is toast, and we aren't responsible"...!
Pay for an web-based system that is redundantly backed-up every day for 30-60 days, with the back-up significantly away from its operating servers, and an iron-clad 99.9999% (six nines) guarantee of "up time."
